Privacy Policy

1. Introduction

This Privacy Policy outlines how we collect, use, store and share your personal data when you interact with us, including through our website and in the course of doing business.

This policy is in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following types of information:

• Information you provide directly, such as your name, email address, and contact information when you contact us.
• Information collected automatically, such as your IP address, browser type, and pages visited.

3. The Data We Collect

We may collect and process the following categories of personal data:

• Identity Data: Full name, title, position

• Contact Data: Email address, telephone number, company name and address

• Business Correspondence: Emails, messages, notes from conversations

• Marketing Preferences: Your preferences in receiving communications from us

4. How We Collect Your Data

We collect personal data through:

• Direct interactions (e.g., phone calls, meetings, emails, online forms)

• Website inquiries or quote requests

• Networking events, exhibitions, and referrals

• Public business directories or LinkedIn profiles

• Third-party service providers

5. Information Sharing

We do not share your personal information with third parties except as necessary to provide you with our services or as required by law.

6. How We Use Your Data

We use your personal data to:

• Respond to inquiries and provide quotes

• Process and deliver orders

• Maintain business relationships

• Improve our products and services

• Communicate technical updates or product-related information

• Send business-related marketing (with a clear option to opt out)

7. Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure.

8. Legal Basis for Processing

We process your data based on the following legal grounds:

• Performance of a contract

• Compliance with a legal obligation

• Legitimate interests in conducting and developing our business

• Consent (for marketing where required)

9. Data Sharing

We may share your data with:

• Our internal departments and authorised employees

• Subcontractors or delivery partners involved in fulfilling your order

• Professional advisers (e.g., accountants, legal counsel)

• Regulatory authorities where required

• We do not sell or rent your data to third parties.

10. Your Rights

You have the right to access, correct, or delete your personal information. Please contact us at info@packtechuk.com to exercise these rights.

11. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for legal, accounting, or reporting obligations.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at info@packtechuk.com.